Terms & Conditions

The following Terms & Conditions apply to the use of and purchase from houseofbrides.com. These Terms & Conditions will vary from House of Brides Couture stores. Please contact a House of Brides Couture store for all in-store Terms & Conditions. 

All sales are final and cannot be cancelled at the point of purchase, Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances. Likewise, our designers are unable to cancel or make changes or modifications to an order once it has been placed. Please be sure of the style, size, color and/ or any other specifications before submitting your order.

The submission of an order acknowledges your understanding and agreement to these Terms & Conditions.

When to Order

House of Brides recommends placing your order as far in advance of the event as possible to allow ample time for production, shipment and any necessary alterations.

Please take in account time needed for any travel.

Designers provide estimated delivery time frames. These time frames are tentative and subject to change according to the designer’s production schedule. Designers reserve the right to change their delivery time frames at their discretion and without advance notice.

Estimated delivery time frames vary between designers and products. For information regarding an estimated delivery time frame, email info@houseofbrides.com

How to Order

House of Brides offers 3 convenient ways to order. We accept orders online, by phone, fax and U.S. mail.

Ordering Online

House of Brides provides a secure online order form. Information submitted on the form is handled with the strictest security.

Upon submitting your order, an automated email is sent to acknowledge the purchase. Payments are processed within 24 hours.

Ordering by Phone

Customer Service representatives are available Monday – Friday 9:00 am – 5:00 pm CST to take your phone orders at 630-629-4040. International callers, please call 00-1-630-629-4040. 

Ordering by U.S. Mail

House of Brides accepts orders sent via U.S. mail. Print and complete our Order Form and mail with the payment.


House of Brides
Order Department
600 East Roosevelt Road
Lombard, IL 60148

Upon receiving your order, Customer Service will send an email to acknowledge its receipt.

Completion of Order Form

It is imperative that the order form is completed in full. To omit anything from the order will result in a processing and delivery delay.

Payment Procedure

Payment is due in full at the point of purchase. We do not offer any deferred payment or lay-away programs.

House of Brides accepts major credit cards including Visa, MasterCard and Discover. We also accept personal checks, money orders and cashier’s checks for mail-in orders only. All personal checks, money orders and cashier’s checks must be made payable to: Lombard Wedding Center, Inc. D/B/A House of Brides Couture.

Currency is calculated in U.S. dollars (USD) only. We do not convert payments into other currencies.

All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances.

Sales Tax

Sales tax applies to all orders shipped to an Illinois address. Illinois sales tax is currently 9.00%.

No-Cancellation Policy

All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances.

However, House of Brides will issue a refund for orders we cannot fulfill. This may occur if a product is not available for the given event date and stock is not available.

All merchandise must be inspected immediately. If there is a defect in the merchandise the customer must contact House of http://Brides.com within 5 days of receiving the merchandise. House of Brides must verify the defect or damage prior to issuing any refunds. Any dress altered or changed prior to the inspection will not be allowed for a return or refund of any kind.

Refunds may take up to 30 business days for processing.

Currency is calculated in U.S. dollars (USD) only. We do not convert refunds into other currencies.

Email Addresses

We require an email address on your order. All correspondences, confirmations and notifications are provided by email.

We strongly suggest using a current email address, which you have access to and check frequently. Important information about your order will be emailed and may require an immediate response.

Order Confirmation

An automated order confirmation is emailed 5 – 7 business days after an order is processed in our system. The order confirmation confirms the designer, style, size, color and other order details. The confirmation also provides the estimated delivery of the order from the designer to House of Brides.

Estimated Delivery
The estimated delivery provided in the order confirmation indicates approximate time frame the designer will ship the order to House of Brides. The time frame is an estimate only and determined by the designer.

Designers’ estimated delivery time frames are tentative and subject to change according to their production schedule. Designers cannot guarantee their delivery dates. Designers reserve the right to change their delivery time frames at their discretion and without advance notice.

Most often, orders arrive on or before the estimated delivery time frame. However, designers may experience slight delays in their production and/ or shipping schedule, which can affect an order’s delivery to House of BridesHouse of Brides does not maintain or have control of a designer’s production or shipping schedule.

We have on-staff expeditors to ensure the timeliest delivery of customer orders.

Order Resolution

House of Brides will make every effort to process an order with our designers. Periodically, vendors may contact House of Brides regarding an issue with an order. If we cannot resolve the issue and need additional information, Customer Service will contact the customer. Customer Service will email the customer a minimum of 3 times. If the email is non-transmittable, Customer Service will call the customer’s phone number given on the order.

If Customer Service does not receive a reply from the customer within a timely manner, the order will be submitted to management for refund. Refunds may take up to 30 days for processing.


Standard delivery from a vendor to House of Brides is approximately 10 – 24 weeks. Rush delivery is approximately 4 – 8 weeks. Quick Delivery collections have approximate delivery of 2 – 6 weeks. Immediate Delivery collections are available as quick as 7 business days. 

These times frames are estimates only and subject to change. Estimated delivery time frames vary between vendors and products. For information regarding an estimated delivery time frame, email info@houseofbrides.com

Designers address a 5-day workweek. There is no production done on the weekends. Designers observe all Christian and Jewish holidays as well as a specific vacation schedule. We ask to take this into consideration in deciding when to order.

Relative to the designer’s point of origin and enhanced security measures mandated by the United States Government, ordered shipped into the country can take longer to be processed by customs and can compromise the estimated delivery time frame.

Additional Fees

Additional fees may apply for select order specifications. Such specifications include, but are not limited to, plus sizes, extra length, Hollow-to-Hem measurements and rush delivery.

Availability and fees vary between designers and products. Availability and fees display on the Product Page.

Selecting a Size

Designers provide their own size charts. The size chart shows the measurements the designer uses to determine their sizes. Size charts, sizes and measurements will vary between designers. It is important to use the exact designer’s size chart for the product when choosing the size to order.

To view a designer’s size chart, select a product and click Size Chart on the Product Page.

Measurements are taken to determine the closest size top order. Garments are not custom-made to exact measurements or fit like normal clothing sizes. Almost all garments will need some type of alteration for the best fit.

Measurements and sizes are based on U.S. calculations. 

The customer is responsible for the size ordered and whether or not to order extra or custom length. House of Brides cannot assume any responsibility for the size selected by the customer. In addition, our Customer Service representatives are unable to assist with measurements or suggest a size. The designer is unable to accommodate any changes to the size once the order has been placed.

Available Colors

Colors displayed on House of Brides website may vary from the actual fabric color. We recommend contacting an authorized retailer to view a fabric swatch. Note, the swatch card color may also vary slightly from the actual fabric color.

We ask to indicate the color you wish to order exactly as it is posted onsite. Many garments are available in multiple color combinations and with trims. The customer is responsible for the color ordered.

Dye Lot Variation

Colors may vary from House of Brides website, retailer swatch cards and the actual fabric. Designers cannot standardize their dye lots so variation can occur between bolts of fabric. Most variations are slight and a shade off.

House of Brides strongly recommends placing a bridesmaid order at the same time and on the same order to avoid dye lot variation. Bridesmaid orders placed separately or added-on to an existing order will most likely be cut from a different bolt of fabric and vary in color.

Also, dye lot variation will occur with garments from the same vendor but different styles or with garments from different vendors. Colors are not standardized among vendors.

Fabric orders are always cut from a different bolt of fabric from garment orders. Dye lot variation may occur with fabric and garment orders. Neither House of brides not the vendor can guarantee a color match.


Designers provide retailers with swatch cards for in-store use only. House of Brides cannot order or send swatches to customers.

Rush Delivery

Rush delivery is an option offered by most designers for orders with an event date that falls short of the vendor’s standard delivery time frame. Rush delivery caries between designers and is dependent on the designer’s production schedule. For information regarding an estimated rush delivery time frame, email info@houseofbrides.com
Rush delivery affects the production of an order but does not upgrade the shipping from the vendor to House of Brides or the shipping from House of Brides to the customer.

Availability and fees for rush delivery varies between vendors. For information regarding fees or other information about rush orders, email info@houseofbrides.com


House of Brides ships Domestic and International orders through the United States Postal Service (USPS). Orders are insured for their value at the point of purchase.

The shipping fee is based on current shipping rates excluding any shipping promotions.

We ask to provide a complete shipping address and include a business name, apartment number, or suite number if applicable. We suggest using a business address if a person is not available at your residence to sign for and accept the package. While we request a signature of receipt, the carrier can use their discretion to leave a package at an address if they feel it is secure.

Changes to the shipping address must be made prior to our receipt of your order.

Custom and Duty Fees

Custom and duty fees may be imposed by the recipient’s country. House of Brides is not responsible to notify or charge customers for any additional custom and duty fees. The recipient is responsible for any applicable custom and duty fees upon receipt of the order from House of Brides.

We cannot identify orders as gifts.

To check if your country imposes custom and duty fees, please contact your local government institution.

Arrival Of Order

Upon receipt of your order, House of Brides Shipping Department will verify the order is correct and arrange for its shipment. The Shipping Department will email notification the day the order is scheduled to ship from our location to the shipping address. The email will include the tracking information.

Domestic delivery is approximately 7 – 10 business days. International delivery is approximately 7 – 14 business days. These time frames are estimates only and delivery may vary.

Receipt of Order

House of Brides asks customers to inspect their order immediately upon receipt.

If you have any questions regarding your order, you must contact Customer Service within 5 days of your receipt of the order. We may not be able to assist you if Customer Service is contacted later than 5 days of the order’s receipt.

House of Brides will automatically charge a customer’s account $100.00 if an order is refused upon delivery to the shipping address.

Fabric Content

Most fabrics are a Polyester-blend. The addition of Polyester gives fabric durability and reduces wrinkling. Fabric labels will often show 100% Polyester.


House of Brides periodically features promotions exclusive to online purchases. Online promotions are not applicable to in-store purchases from House of Brides Couture salons. Likewise, in-store promotions are not applicable to online purchases.

Online promotions adhere to these Terms & Conditions and to the offers’ specific offer’s disclaimer. Promotions are available on a limited time basis. Promotions cannot be applied to previous or existing orders or used in conjunction with any other offer.

House of Brides reserves the right to modify or discontinue any promotion at any time without advance notice.

Designer Collections

Designers are responsible for the maintenance of their collections. The designer determines the availability of their styles and can discontinue a style at any time and without advance notice. Designers reserve the right to modify or discontinue styles, sizes, colors, order options and prices at their discretion.

House of Brides updates our website upon vendor notification.

Vendor Restrictions

House of Brides abides by designer policies, which may include restrictions on the representation and availability of their collections.

Customer Service

Customer Service is available Monday – Thursday 12:00pm – 5:00pm CST. Please contact Customer Service at 1-630-629-4040. International callers, please contact Customer Service at 00-1-630-629-4040. 

Customer Service is available to answer general inquiries, take phone orders or check the status of an order. Customer Service is unable to assist customers from House of Brides Couture salons. Likewise, House of Brides Couture salons are unable to assist online customers.

Customer Relations

Customer Relations can be contacted at customerrealtions@houseofbrides.com.


House of Brides reserves the right to add, modify or remove any information on our site at anytime without notification.

All purchases and orders from our website are subject to approval.

All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances.

The customer is responsible for their order. Submission of an order acknowledges your understanding and agreement to the use of and purchase from House of Brides.



You are granted a non-exclusive, non-transferable, revocable, limited license to access and use this Website on any single computer for personal, non-commercial use. House of Brides may terminate this license without notice at any time and for any reason.


You agree that you will not:

(a) use this Website for any commercial or political purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, or selling products);

(b) monitor, gather, or copy content on this Website by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind;

(c) frame or utilize framing techniques to enclose any Trademark or other proprietary information (including, without limitation, any images, text, or page layout);

(d) use any meta tags or any other “hidden text” utilizing any Trademarks;

(e) engage in any activities through or in connection with this Website that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, or abusive, or that violate any right of any third party; or

(f) engage in any activity that interferes with a user’s access to this Website or the proper operation of this Website. You also agree that, in using this Website, you will not impersonate any person or entity.

Intellectual Property Rights

Nothing herein shall be construed to confer any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property rights. You acknowledge that this Website is protected by copyrights, trademarks, service marks, patents and other proprietary rights and laws.


Certain sections of this Website require registration to access and use information and services. If you elect to register, you agree to provide House of Brides with accurate, complete registration information. You will inform House of Brides of any changes to registration information. You warrant that registration is for a single person only, and that you will not permit anyone other than yourself to access and use sections of this Website requiring registration using your name and password. You are responsible for all access to and use of this Website through your name and password, including access of any services the use of which results in monetary charges to you, whether or not you have knowledge of or authorizes such access and use. You will notify House of Brides immediately of any unauthorized use of your name and password, or if you suspect the privacy of your name and password has been jeopardized.

No Unlawful or Prohibited Use

As a condition of your use of this Website, you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair any House of Brides server, or the network(s) connected to any House of Brides server, or interfere with any other party’s use and enjoyment of the Website. You may not attempt to gain unauthorized access to the Website, other accounts, computer systems or networks connected to any House of Brides server, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website.

Linked Third Party Sites
Links to other websites operated by third parties, including House of Brides suppliers and vendors, do not constitute sponsorship, endorsement, or approval by House of Brides of the content, policies, or practices of such linked sites. Linked websites are not operated, controlled, or maintained by House of Brides, and House of Brides is not responsible for the availability, content, security, policies, or practices of linked websites, including without limitation privacy policies and practices. Links to other websites are provided for your convenience only, and you access them at your own risk.

Force Majeure

House of Brides or its suppliers performance under these Terms and Conditions of use are subject to interruption and delay due to causes beyond their reasonable control, such as acts of God, acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, industrial or labor dispute, inability to obtain necessary supplies and the like.

Procedure for Alleging Copyright Infringement
House of Brides will respond appropriately to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (“DMCA”), as set forth below. If you own copyrights in a work and believe that your intellectual property rights in that work have been infringed by an improper posting or distribution of it via this Website, then send us a written notice that includes all of the following:

(i) a legend or subject line that says: “DMCA Copyright Infringement Notice”;
(ii) a description of the copyrighted work that you claim has been infringed;
(iii) the URL of the site and a description of where the material that you claim is infringing is located on that site;
(iv) your address, telephone number, and e-mail address;
(v) a statement by you that you have a good faith belief that the alleged infringing material is not authorized by the copyright owner, its agent, or the law;
(vi) a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); and,
(vii) your electronic or physical signature.

House of Brides will only receive DMCA notices by mail at the addresses below:
House of Brides World’s Largest
“On-Line” Wedding Store, Inc.
600 E. Roosevelt Road
Lombard, IL 60148
Attention: E-Commerce Division

House of Brides may elect to not respond to DMCA notices that do not comply with all of the foregoing requirements, and House of Brides may elect to remove allegedly infringing material that comes to its attention via notices that do not comply with the DMCA. If you have additional questions you may telephone House of Brides at 1-630-827-0500.


You agree to indemnify, defend, and hold harmless House of Brides (which includes House of Brides affiliates, subsidiaries, vendors and suppliers) and its officers, employees, agents, business partners, licensors, and licensees from any damages, liabilities, costs, and expenses (including reasonable attorneys’ fees, expert witness fees, stenographer/deposition fees and court costs) on account of any claim, suit, action, demand, or proceeding made or brought against any such party, or on account of the investigation, defense, or settlement thereof, arising in connection with your use of this Website. The foregoing indemnification obligation shall survive termination of these Terms and Conditions the Website.

Operation of Website

House of Brides shall also have the right without notice and at any time, for any reason, to discontinue operation of the Website or any portion thereof, or any products or services offered through the Website, or to terminate your right to access or use the Website or any portion thereof or your account, including for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or House of Brides or its suppliers.

Revisions to this Website and this User Agreement

House of Brides may, in its sole discretion, make changes to any aspect of this Website, including, without limitation, any content, any activities available on this Website, and any products or services offered through this Website. House of Brides may also, in its sole discretion, revise this User Agreement by updating or revising this document, with the revised terms taking effect as of the date of its posting. Continued use of this Website following the effective date of any such changes constitutes your acceptance of those changes.

Operation of Website; Availability of Products and Services

House of Brides controls and operates this Website from its headquarters in Glen Ellyn, Illinois in the United States of America, and House of Brides makes no representation that this Website is appropriate or available for use beyond the United States of America. If you use this Website from other locations, you are responsible for compliance with applicable local laws. Although House of Brides products and services are available in many parts of the world, this Website may describe products and services that are available only in the United States of America (or only parts of it) and are not available worldwide.

Jurisdiction, Venue, and Alternative Dispute Resolution

Any controversy or claim relating to this Website, the content, or this User Agreement not otherwise resolved between you and House of Brides will be settled solely by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), administered in accordance with the AAA’s Supplementary Procedures for Consumer-Related Disputes. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in Wheaton, Illinois, and judgment on the arbitration award may be entered into any court having jurisdiction of it. Any claim or cause of action that you may have with respect to this Website, the content, or this User Agreement must be commenced within one year after the claim or cause of action arises or it will be forever barred. Any action or proceeding by House of Brides relating to your access to, or use of, this Website or any content in accordance with this paragraph will be instituted in state or federal court in DuPage County, Illinois. Accordingly, you consent to the personal jurisdiction of the courts in DuPage County, Illinois with respect to all matters relating to your access to or use of this Website and the content and waive your rights to removal or consent to removal. This User Agreement will be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflicts of law provisions. The foregoing provisions of this paragraph will not apply to any legal action taken by House of Brides to recover damages for, or seek an injunction in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to this Website, any content, House of Brides Couture’s operations, and/or House of Brides products or services caused by your act or failure to act.


If any provision of these terms and conditions are deemed unlawful, void, or unenforceable for any reason, then that provision will be deemed severable from the remainder of these terms and conditions and will not affect the validity or enforceability of the remainder of these terms and conditions.

Copyright Notice

All of the content you see and hear on this Website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by House of Brides, one of its affiliates or by third parties who have licensed their materials to House of Brides. The entire content of this website is copyrighted as a collective work under U.S. copyright laws, and House of Brides owns a copyright in the selection, coordination, arrangement and enhancement of the content.

You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from House of Brides.

No right, title or interest in any downloaded materials is transferred to you as a result of any downloading. House of Brides reserves complete title and full intellectual property rights in any content you download from this website.

Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss
The information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. The risk of loss and title to items purchased from House of Brides pass to the purchaser upon our delivery to the carrier.

General Disclaimers

House of Brides disclaims any and all representations and warranties with respect to this website and its contents, whether express, implied or statutory, including, but not limited to, warranties of title, merchantability and fitness for a particular purpose or use.

Without limiting the foregoing, House of Brides disclaims any and all warranties, express or implied, for any merchandise offered on this site. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. including, but not limited to, warranties of title, merchantability and fitness for a particular purpose or use.

Without limiting the foregoing, House of Brides does not represent or warrant that the information on this website is accurate, complete, reliable, useful, timely or current or that this website will operate without interruption or error. 

Without limiting the foregoing, House of Brides disclaims any liability as to the accuracy or completion of each item description. All product descriptions originate from the manufacturer of the item. 

House of Brides does not endorse nor make any warranties or representations about the options or other service or data you may access, download or use as a result of the use of the information contained on this website, or about any website you may access through this website. Links to other sites are provided for convenience only. You need to make your decisions regarding your interactions or communications with any other website. 

House of Brides makes no representation that content provided on this website is applicable or appropriate for use in locations outside the United States. 

House of Brides assumes no risk or responsibility for your use of any of the content provided on this website. 

Limitation of Liability 

Under no circumstances, shall House of Brides or any of their employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use or of inability to use this website. 

This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representative of House of Brides has been advised or should have known of the possibility of such damages. 

If you are dissatisfied with this website or any content on this website, or with these Terms & Conditions, your sole ad exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the website at your sole risk. 

Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason then the aggregate liability of House of Brides under such circumstances for liabilities that otherwise would have been limited shall now exceed one hundred dollars ($100.00). 

Enforcement of Terms & Conditions 

By accessing and using the website, you agree that your access to ad use of tis website is subject to these Terms & Conditions, as well as all applicable laws, as governed and interpreted pursuant to the lase of the state of Illinois, United States of America. 

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